Complete customer relationship Management for Joseph McCarthy
Techize were asked by Joseph McCarthy Ltd to produce a system that would allow them to manage their customer experience. From the point an enquiry for a frame or mirror was made, right through to the production of the item and delivery. After a number of meetings a solution was devised that would allow them to easily track the information and give them an instant view of what was happening with each enquiry or order.
About Joseph McCarthy Ltd
The Joseph McCarthy workshops and showrooms are situated in the historic Pantiles in Tunbridge Wells, Kent. It’s here that the company hand-crafts every unique frame using antique moulds and traditional techniques. Every Joseph McCarthy frame now carries a Mark of Quality as a guarantee of craftsmanship and authenticity.
Joseph himself has 30 years experience designing and making traditional and contemporary frames. His clients include private collectors, public institutions and Royalty. Joseph’s expertise is highly-respected in the field of handmade frames and he has appeared on the BBC’s Restoration Roadshow.
His company has been making and restoring frames since 1837. He is currently in partnership with the Tate to research and catalogue his unique collection of reverse-carved, boxwood moulds used for frame decoration known as the ‘Bloomsbury Collection’.
Built using Ruby on Rails and a dedicated Virtual Private Server, the CRM solution for Joseph McCarthy provides management for individual customers, any enquiries that customer has made no matter when those enquiries happened and manages the production of the frames/mirrors through all stages of the frame build.
As the system is used for internal management of their orders, links through to the site are not possible.